02
Pillar TwoDigital Front Door
A single, coherent entry point across every channel your patients, members, providers, and partners actually use — so the experience feels like one organization, not six systems stitched together.
Patient Portal
Mobile App
Call Center / IVR
Provider Portal
Partner APIs
In-Facility Kiosk
We design the omnichannel architecture and orchestration layer behind the front door — so a member starting on mobile can finish a call center conversation without repeating themselves, and a provider sees the same record a patient does.
Six entry points. One experience, one data layer underneath.
- One identity and one record, recognized consistently across every channel a stakeholder chooses.
- Consistent scheduling, messaging, and self-service — whether the entry point is a portal, an app, or a phone call.
- Provider- and partner-facing channels built on the same interoperable data foundation as patient-facing ones.
- An orchestration layer that lets you add or retire channels without re-architecting the experience underneath.
What a unified front door changes for Payer and Provider stakeholders.
“Omnichannel isn't a redesign of six front doors. It's building one — and letting people walk through wherever's convenient.” — HealthFoundry, Digital Experience Practice
Where this connects